Customized IT Solutions for Retail Businesses

RETAILERS:
MEET YOUR NEW COMPETITIVE ADVANTAGE

With brick-and-mortar stores competing against e-commerce sites, e-commerce companies battling it out with each other, and everyone trying to hold their own against Amazon, retail businesses need a competitive advantage to win and keep customers.

Given the outsized role technology plays in today’s customer experience, you can find your competitive edge with the right managed solution partner. Alura can help you customize the ideal mix of IT services for retail business to improve your operations, lower costs, achieve regulatory compliance, and meet your customers’ ever-changing expectations.

INCREASE CUSTOMER LOYALTY AND LIFETIME VALUE

Research from Salesforce finds that 59% of customers say companies need to provide cutting-edge digital experiences to keep their business. That’s the challenge. But the payoff can be substantial: a Forbes report finds that 86% of consumers say they’ll pay more for a better customer experience.

No matter what your retail operation looks like, the quality of your customer experience depends on your company’s technology environment. How stable is your e-commerce site? How easily can consumers navigate your call center’s telephony system to reach the right support agent? How reliable and intuitive are your store’s point-of-sale devices?

The experts at Alura have spent years helping retailers like you build and manage IT environments optimized for the unique customer experiences they want to create—helping them turn prospects into buyers, and buyers into longtime customers.

COMPLY WITH DATA STANDARDS AND
PRIVACY LAWS

One challenge we’ve found many retail companies struggling with is keeping their operations in full compliance with industry data standards (such as PCI DSS) and laws regulating data privacy (such as CCPA). These issues often come repeatedly, anytime a business wants to change its systems or processes.

Do your current customer service processes—for example, agents taking customers’ credit card information over the phone—comply with PCI DSS? Does recording those calls enhance or undermine your compliance? And do your processes for transmitting and storing customers’ personal data meet the legal demands of CCPA?

For decades, Alura has been helping businesses keep their operations aligned with their industries’ data regulations. In fact, many of our longest-standing customers are agencies of the federal government—including agencies that enforce data privacy regulations.

IMPROVE EFFICIENCIES AND LOWER YOUR IT COSTS

If your organization is like most of the retail businesses we’ve helped over the years, you probably built up your technology stack organically: adding new hardware, software, services, and systems as the need arose.

But if you step back and examine your IT environment now, are you confident those solutions are all still optimal, providing the best available services at the lowest possible costs? Are all those solutions you’ve plugged in over time—your analytics software, email marketing service, POS systems, backup and disaster recovery infrastructure—the best technology choices for your business today?

Our experts have decades of experience not only helping businesses identify and deploy the most efficient, cost-effective IT solutions for each aspect of their business, but also looking at the company’s operation holistically and finding the mix of solutions that will work together most effectively to achieve the company’s goals.

ENJOY 24/7 SUPPORT FOR YOUR ENTIRE IT ENVIRONMENT

The sheer number of IT solutions your team needs to oversee—telephony, internet, security, data backup, e-commerce tools—makes managing your tech environment in-house simply unfeasible. Your team should be focusing on initiatives to grow the business, not troubleshooting problem machines or monitoring the health of your phone lines. That’s where we come in.

When you partner with Alura, your IT team effectively hands all these hassles over to a third-party expert. We proactively monitor your systems and services 24/7 to make sure everything is running smoothly, jump in at the first sign of trouble, and manage the relationships with every tech vendor you’re working with—to make sure they’re providing the optimal service you deserve.

And should your team ever need help with any aspect of your IT environment, you can count on reaching a highly trained Alura tech support expert day or night, 365 days a year.

Identify, Monitor, Report

IS YOUR TECHNOLOGY RIGHT FOR YOU?

Work with an IT provider that does more than just provide a one-size-fits-all service. Alura provides custom-tailored IT managed services including cybersecurity, consulting, and cloud solutions.

Learn More

PARTNER WITH AN IT EXPERT YOU CAN RELY ON

With over 20 years of experience, Alura has served clients with extremely complex IT needs, including government entities and defense contractors. We’ve also helped heavily regulated businesses across your industry’s supply chain—including retailers, manufacturers, wholesalers, and third-party logistics providers—keep their organizations secure and on the right side of data privacy regulations.

But perhaps most important, we’ve given all these organizations the peace of mind that their IT services will be there when they need them, keep their business protected against cybercriminals, and empower their teams to work as efficiently and productively as possible.

Let us do the same for you.